Contact us
Questions about an order, a gift or a fragrance? Message us on WhatsApp or send the form below.
Questions
Questions, answered
Is delivery free?
Delivery is free on orders over AED 200.
How can I reach you?
Message us on WhatsApp at +971 58 578 1929, or send the form on this page.
Where can I visit a Surrati showroom?
Surrati has about 17 showrooms in Saudi Arabia (Makkah, Madinah, Riyadh, Jeddah, Najran, Jazan and Khamis Mushait), 2 in Deira, Dubai, and 1 in Kuwait. See our showrooms.
Where does Surrati come from?
Surrati is a perfume house founded in Makkah in 1929. Its house line, اصول الطيب, means the origins of perfumery. Read our story.
What is bakhoor?
Bakhoor is scented incense, warmed over charcoal or an electric burner to perfume the home, clothes and hair. It is part of the Surrati heritage. See the bakhoor collection.
Can I return or exchange a fragrance?
Please see our refund policy for the conditions that apply.
