Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
If you have other questions, please just send it to info@surrati.ae.
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- Pre Sale Questions
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
At Surrati, we offer a wide range of high-quality perfumes, oils, and fragrances. Explore our selection to find the perfect scent that suits your style.
Placing an order is simple! Browse our products, add your desired items to the cart, proceed to checkout, and complete the payment process. You'll receive a confirmation email with your order details.
Store Pickup is a free service that allows you to shop and pay online, then collect your order from a Surrati store at your convenience. Just choose the Store Pickup option at checkout.
Orders are usually ready for pickup within 24 to 48 hours. You'll receive a notification via email or SMS when your order is ready to be collected.
Yes, we offer returns and exchanges on most products within 7 days of purchase. Items must be unused, unopened, and in their original packaging. Please refer to our return policy for more details.
We accept various payment methods, including credit/debit cards, bank transfers, and mobile wallets. You can also choose to pay cash on delivery for certain orders.
If you have any questions or need assistance, you can reach our customer service team through the contact form on our website, by email at info@surrati.ae, or by calling our helpline at +97142260055
